• Careers Site Advertising End DateAdvertising End Date:
    31 Aug 2026
  • Internal Advertising End DateInternal Advertising End Date:
    31 Aug 2026
  • All LocationsAll Locations:
    Birmingham
  • Vacancy TypeVacancy Type:
    Permanent
  • Division:
    Commercial
  • About The Role

  • The Airline Account Manager manages and develops Birmingham Airport’s portfolio of airline partners, acting as the primary commercial relationship owner for assigned accounts. The role ensures strong delivery of commercial agreements, builds long‑term strategic partnerships and drives customer success, retention and sustainable growth. Working closely with airline stakeholders and internal teams, it focuses on understanding airline objectives, identifying opportunities, resolving challenges and maximising value through improved passenger traffic, route performance and commercial outcomes.

    Key Responsibilities

    • Strategic airline partnerships - Build trusted relationships with airline commercial, network planning, airport affairs and operational teams.
    • Customer success & retention - Develop account plans that strengthen satisfaction, improve retention and ensure expectations are met.
    • Growth opportunity development - Identify opportunities for new routes, increased capacity and improved commercial performance.
    • Contract & agreement oversight - Monitor commercial agreements, incentive schemes and contractual obligations.
    • Performance analysis - Review passenger growth, capacity, KPIs and route performance, providing regular account updates and recommendations.
    • Internal coordination - Work with Operations, Marketing, Finance and Customer Experience to ensure commitments are delivered and issues resolved.

    Essential Experience

    • Commercial account management within a customer‑focused or key account environment.
    • Contract management including commercial agreements and incentive structures.
    • Stakeholder relationship building with proven ability to collaborate and influence.
    • Aviation data usage to support commercial insight and decision‑making.
    • B2B customer service with a strong focus on quality and responsiveness.
    • Commercial insight applied to airline performance and decision‑making.

    Desirable Experience

    • Aviation or airport industry experience.
    • Airline account management experience.
    • Commercial contract experience within an aviation context.
    • Airline economics knowledge including airport operations or route development.
    If you're a commercially minded relationship manager with a passion for building strategic partnerships and driving growth, we'd love to hear from you. Apply today and play a key role in developing our airline relationships, expanding connectivity and delivering long-term success for Birmingham Airport.
  • About Us

  • Birmingham Airport is the UK’s seventh‑largest, with 30 airlines connecting passengers to over 120 direct destinations and more than 400 worldwide. We are on a strong growth trajectory, with forecasts indicating we will serve over 18 million customers annually by 2033. By then, HS2 will link us to central London in just 37 minutes, and we are committed to achieving our ambition of becoming a net zero carbon airport.
     
    Our purpose is: Proud of Every Journey. That means everyone at the airport and the 100 organisations operating on the airport site, taking pride in getting customers safely, punctually, and comfortably from A to B.
     
    By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose. Our seven pillars, Growth, Customer, Neighbour, Efficiency, People, Safety & Security and Carbon, support the strategic output of the company.
     
    Our values – Curious, Dedicated, Inclusive, Respectful & Supportive guide how our colleagues treat each other as we serve customers with safety and security as our top priority.

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